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Return Policy
To return an item, contact Customer Service at 757-320-1155 to obtain Return Authorization (RMA) number. RMA numbers are valid for 30 days after the original invoice date of the order and cannot be extended or re-issued. We are unable to accept returns without an RMA number.
All returns except those of defective product are subject to a 15% restocking fee, and additional charges for handling or freight are refunded only in cases of defective products.
Return freight must be shipped prepaid, and we recommend that you insure the package, as you are responsible for risk of loss on all returned packages. We also recommend that you make sure you pack the carton properly for return, as Find A Cable will not issue credit for product damaged en route back to us due to poor shipping practices. We do not issue call tags for product returns.
Returned product must be clean, undamaged, and complete with all manuals, accessories, documents and packaging. The items must be in a resalable condition free of any non-removable labels or writing on the product or product packaging, and the UPC code must be intact for you to receive credit. The product must also have with it upon return to us a copy of the original invoice or packing slip, and the appropriate RMA paperwork must be completed and in our possession (preferably with a copy enclosed in the box upon return). Products that are received by us that do not meet these conditions will be subject to additional charges and/or will not be processed as returns, and we will attempt to contact you to determine the disposition of these goods prior to their disposal.
After 30 days from invoice all defective merchandise returns for products must be handled directly with the manufacturer in accordance with their warranty.
Any item that involves electronic components cannot be returned to us once opened except in cases of manufacturing defects. Products will be evaluated upon return to us (or to the manufacturer) to confirm defective prior to completing disposition of the RMA.
There is no right of return for any clearance items or parts identified as being "all sales final" except in cases of manufacturing defects.
Custom cables and other build-to-order products are non-cancelable and non-returnable. All custom cables are guaranteed to be free of defect in workmanship or components, but are not guaranteed for fit of purpose to the application. In cases where the customer has provided a configuration we do guarantee that the construction of the cable matches the customer-provided specification. Cables deemed defective will be replaced or repaired at our sole discretion. Custom cables that were ordered incorrectly may be returned for rework at a charge, please realize that the turnaround of these items is subject to our production schedule, and expedite fees may be necessary to provide immediate repair or replacement.
Find A Cable reserves the right to authorize product returns beyond 30 days from the invoice date in some cases. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY and SOME ADDITIONAL RESTOCKING CHARGES MAY BE APPLIED.
All credits from RMAs must be used within one calendar year of issue.
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